Blame Me For Motrin Moms

by Jessica Gottlieb on November 16, 2008 · 60 comments

Earlier today I got a tweet to check out an advertisement by Motrin.com. I did. I was furious and I asked the other mommies on Twitter to talk about why they’d never again use Motrin.

Here’s the tweet

The First #MotrinMoms Tweet

The First #MotrinMoms Tweet

A few hours and two thousand tweets later MotrinMoms is the #1 search on Twitter, eclipsing SNL for the first time since Obama was elected.

Follow me on Twitter, and if you’re looking for more on the #MotrinMoms story do send me an email. I’m the mommy with the hashtag on the left.

Jessica Gottlieb can be found at onlineauthor at gmail dot com.

Watch the video here!

Hat tip to Beth for the transcription.

{ 31 trackbacks }

New Motrin Ad Angers Twitter Moms Around The World | Mom Fuse
November 16, 2008 at 12:38 am
odd time signatures » Blog Archive » Twitter Swarm: Motrin v. Moms
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Using Social Media to monitor brand satisfaction | Digital Pivot
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Spontaneous Orders » Blog Archive » McNeil misses “consumer insight” with Motrin baby wearing ad
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Will Motrin prove gone are the days of “all press is good press”?
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Motrin, Who’s Feeling The Pain Now? | New Old Moms Club
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Motrin Moms: Social Media Fail Whale
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Motrin Moms: Social Media Fail Whale | twitAD - Advertise On Twitter
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In Motrin moms debacle, the winner is Twitter « Marketing Mystic
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Motrin Moms: Social Media Fail Whale | Coolcolors
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Motrin Moms: Social Media Fail Whale  »TechAddress
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Motrin Moms: Social Media Fail Whale | World News
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Motrin gives itself a migraine no painkiller can cure « EverythingCU.com World 2.0 Adventure
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Social Media Advice Not to Follow: Market Motrin and Annoy Mom | by Ari Herzog
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#motrinmoms and me - lynette {radio}
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Motrin Moms derail J&J campaign - Digital Blogger - Blogs - Brand Republic
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How Green Options #MotrinMom Brought Down J&J : The Inspired Economist
November 18, 2008 at 7:18 am
טכנולוגיה אנושית » ארכיון הבלוג » כשזה כואב, זה באמת כואב
November 19, 2008 at 4:25 am
Motrin Moms Show Their Social Media Savvy
November 19, 2008 at 11:35 am
Marketing to Mommy Bloggers: Part II | TECHLifePost
November 20, 2008 at 4:19 am
In The Red Zone | Overflow
November 20, 2008 at 5:05 am
Motrin Messes with Mommy-Bloggers and Loses - Scott Vandehey's Blog
November 21, 2008 at 2:57 pm
Motrin Messes with Mommy-Bloggers and Loses at Space Ninja
November 21, 2008 at 3:06 pm
Motrin vs Baby Carrying |
December 4, 2008 at 5:29 pm
Michael G Cohen’s Thoughts & Ramblings » Blog Archive » What To Learn From The Motrin Mom’s & Twitter
December 5, 2008 at 11:02 am
Cute or Creepy?: Pregnant belly painting « U R B Z E N
December 8, 2008 at 4:55 am
What if a liberal who worked at Twitter got offended over something you posted and decided to censor you? « That’s What He Said
December 15, 2008 at 10:33 am
Quick, punk my brand, please! | GerardMcLean.com
April 23, 2009 at 3:31 pm
United Airlines Incident all over the Social Media space « Designing and Leading Instantly Responsive Organizations
July 10, 2009 at 8:42 am
Tech Talk Tuesday: Kevin Smith, Southwest Airlines and Fatitude
February 16, 2010 at 12:28 pm
Al Gore Has Gottlieb Envy™ | Bird On A Wire
March 6, 2010 at 12:41 pm

{ 29 comments… read them below or add one }

1 Beth November 16, 2008 at 5:58 am

Thanks for posting about this – I just shared my own take on the ad campaign and have a much better way that Motrin can reach moms… http://www.rolemommy.com/blog/undercover-mom/motrin-gives-new-moms-a-headac.php

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2 jenuinejen November 16, 2008 at 8:05 am

It is amazing to watch how something can go viral so quickly! Glad you sent the original tweet. I am follow you now, BTW.

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3 urbzen November 16, 2008 at 9:02 am

Wow, talk about an advertising FAIL. I’m not sure that an apology is necessary, but Motrin should definitely reexamine how they gather info on what will appeal to their target market.

This reminds me of those terrible Brooke Shields VW ads that seem to mock the very women they’re trying to sell to. So bizarre.

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4 Renée aka Mekhismom November 16, 2008 at 10:06 am

Last night I casually dropped in to Twitter expecting to say hello and enjoy the rest of my evening with a good book. When I read your tweets I had to go see the ad for myself. I am outraged! And spent a good part of last night helping get the word out by tweeting my dismay. I have blogged about it today and asked others to do so too. The ad may have been intended to be funny but I am not amused Motrin. No, not at all.

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5 Jennifer Taggart, Thesmartmama November 16, 2008 at 10:10 am

I’m outraged by the Motrin ads, but have to say glad about the response on twitter and the blogosphere.

Motrin – you cannot mock your consumers. Pissed off bloggers & tweeters are not what you want.

My response, including text of my email to Motrin, is at http://www.thesmartmama.com/bg/index.php?option=com_content&task=view&id=185&Itemid=23

Jennifer
Smart Mamas Do It All Naturally
http://www.thesmartmama.com

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6 Jennifer Lance November 16, 2008 at 11:57 am

jessica, you are awesome!

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7 googiebaba November 16, 2008 at 12:55 pm

My god, Jessica, we are talking about the Twitter debate on my online Mom’s forum. And I don’t think any of the other ladies know you. My worlds are colliding.

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8 joyce schwarz November 16, 2008 at 1:59 pm

Jessica do u want to talk via phone about controvers– I am first blogger/media to contact Motrin agency and posted info. I hear you may have been first to post on issue? See my post at http://tinyurl.com/mmotrin You can email me at joycecom@aol.com

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9 tweetip November 16, 2008 at 2:14 pm

#motrinmoms ~ 1st Tweets ~ timeline/chart… http://tweetip.us/lktym

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10 Jane Chin, Ph.D. November 16, 2008 at 2:50 pm

Thanks for your comment on my 6 point analysis of why this motrin ad is as big of a fail as it is, Jessica.

(and it looks like you’re the mom to watch on twitter!)

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11 Virgin November 16, 2008 at 4:37 pm

Makes no difference to me. I don’t like non-prescription drugs.

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12 Tina Williams November 16, 2008 at 5:30 pm

Jessica-

Thanks for giving me a reason to get posting again! The cool thing is that if you hadn’t started this then many of us wuld have been oblivious to how Motrin views it’s consumers–moms.

It was terrible, insulting, belittling and embarrassing for Motrin.

Thanks for the alert!

Tina
@newoldmom

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13 Shaping Youth November 16, 2008 at 7:29 pm

Jessica, it looks like we have another ‘Target-style’ blunder via Twitterville…sheesh. When will these companies ever learn that ‘alternative media’ mavens ARE their audience fergoshsakes!

Ping me offline on this, as we’re extending our “All Things Girl” week on Shaping Youth, and somehow, “moms, motrin, and media” fit right into the mix of why snarky advertising is missing the ‘target’…Amy J.

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14 Carlota November 16, 2008 at 9:36 pm

Jessica,
Ironically the other day was the first time I wore my second daughter and I came home to find your tweet about this Motrin ad. I was appalled and informed my husband who was also miffed by it as he loves to wear our first daughter while he does work around the house. I even told my mother who used to wear both my sister and I (Motrin is misinformed if they think babywearing is a trend or fad, as that was about 23 years ago) and she was shocked. I am glad you brought this to the attention of the mommy community online. I am really surprised at the fact they would find this to be an acceptable ad and am sure they will see what offending moms can do to their profits.

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15 Linda November 17, 2008 at 4:24 pm
16 tracey November 17, 2008 at 4:53 pm

WOW! What a turn-out for one Twitter!! Way to catch something FIRST, Jessica!!

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17 googiebaba November 17, 2008 at 5:37 pm

Kelly, I don’t think you need a motrin. I think you need a drink. I’ll buy.

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18 Tara Benwell November 17, 2008 at 5:50 pm

Great work yesterday Jessica. Pretty crazy what some mad mommies can do!

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19 san November 18, 2008 at 2:39 pm

get over it babies!!! im outraged….im sad….im angry…i have boobs…whoop-tee-doo princess…i gottem too

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20 Molly z November 18, 2008 at 4:10 pm

Jessica, find a more worthwhie cause! How old are you….14? Why did you personalize this very innocent…and cute…ad?

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21 Trudy November 18, 2008 at 6:46 pm

Wow. Thats pretty much all I can say. It’s really weirdo people like you and your fellow “baby-wearing” cult members who make America such an insuferable place to live. You are the reason why things need to be politically correct. Supposedly this whole baby-wearing thing is like natural and easy going…Well I don’t belive that because all these women seem really hostile and ridiculous. And I mean wow, banning Motrin? All those crazy elderly hormones must be fogging your minds because the few baby wearing moms who actually do ban it won’t hurt the company one bit. Oh, and if you’re going to ban something why don’t you ban meat companies since they pump your food full of hormones and pestacides, or PetSmart for endorsing and using animals from Rainbow Tree Exotics which might as well be a biolgical warfare plant with all their animals dieing from discusting diseases. I mean seriously, you either have a lot of time on your hands or just an incredibly boring life to care about something so insignificant.

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22 frances November 18, 2008 at 7:09 pm

i just came across this “mommy war” – i never comment on stuff i come across on the internet mainly because i don’t have time. i don’t have time because i am busy raising my children and being a good mother and wife to waste my valuable time. i have kids. i have worn them. it causes pain after a while (which is the point motrin was making). but in the bigger scheme of life, for you and the mothers engaged in this “war against motrin” to waste your time on something like this is pathetic and time consuming. you should go back to your life. maybe go outside. play with your kids. be a good mother and wife and stop wasting your time complaining. i’m sure your husband would appreciate it.

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23 googiebaba November 19, 2008 at 4:10 am

Jessica,

I have seen you take on 1. Homophobes 2. The Christian Right 3. Racist and people who want to send all immigrants back to there homeland

But nothing has brought out the crazies like this.

Take on corporate america and every nut case comes out of the woodwork.

Does Johnson and Johnson have all of you on their payroll?

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24 mama November 19, 2008 at 8:24 am

What???? dont you have babies to take care of….how do you have time to actually get a hold of motrin and have them remove an ad…which by the way, there is nothing wrong with????

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25 brooks bayne November 20, 2008 at 3:22 am

much ado about nothing. outraged over what? if ur so secure in ur parenting, how can an ad like this *outrage* u? an example of more “tolerance” from the secular progressives. awesome!

take a, ahem, pill! ;)

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26 Jared Levy November 21, 2008 at 10:53 am

Hey Jessica,

I saw your article and just thought it was amazing the impact you had with moms across the country. I just wanted to show you a new online tv show made by mothers for mothers and see what you thought. I could even arrange an interview or online talk with you, Jen and Barb if you like what you see. It is located at http://www.jenandbarbmomlife.com

Has been fun working with them and I thought that you might get a kick out of the show. They are short 5 minute episodes that I think mom’s across America would love to see. Let me know.

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27 moosh in indy. November 24, 2008 at 5:32 pm

NICE.

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28 jbhmarketing December 28, 2008 at 1:36 pm

Here’s an update on Motrin’s current ad:
http://jbhmarketing.wordpress.com/2008/12/26/motrin-ad-update/

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29 jbhmarketing December 28, 2008 at 1:38 pm

And here is the post on the original fiasco and my opinion on what went wrong: http://jbhmarketing.wordpress.com/2008/12/26/motrin-ad-update/

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